Item not received - refund refused - theft
June 12, 2023
I ordered for the 1st from Entirely Pets Pharmacy requested express shipping (2 days) and paid for it I was traveling and forgot VetraSeb at home thus the Express Shipping after 9 days the item was not received though 2 calls to the company and was told Express shipping does not include weekend orders or holiday bearing that in mind I should of had the product by Wed- Thursday latest no product arrived I called customer service (severely lacking) and requested a refund was told I would receive an email with details of my refund 2 days passed no email nor refund I then called again and followed up with an email, I received an email the following day with a case # more then a week passed no refund issued I once again sent an email requesting my refund of $50+ on June 5th I sent another email asking for my refund and status, today June 12th I receive a reply saying that though it maybe inconvenient a refund would not be issued as FED- EX said the package was delivered.
Do not do business with this company poor service and in my mind thieves
Pros
- Product is good - company selling Entirely Pets Pharmacy is not