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How to Order Rx
To Place Your Order
Order online or over the phone: 1 (800) 738 7209
If buying a prescription product, we must verify your prescription. PRESCRIPTION PROCESSING: please allow up to 3-5 business days for new prescription verification and processing. If you have a prescription on file, your order may ship out the next business day. We make this process easy by giving you 3 options!
How to Verify Your Script
We Contact Your Vet
Your vet may take one or more days to respond. You may choose to contact the vet to expedite.
Fax Us
Have your Vet call, or fax us:
Phone: 1 (800) 738-7209
Fax: 1 (855) 965-0908
Mail Original Script
Mail your pet's original script to:
EntirelyPets Pharmacy Attn: RX 34571 Seventh St Union City, CA 94587
Refills On File
If your order had one or more refills on it, place the order as you normally would. In the Comments field, type: Rx on file. (No need to fill in the hospital information again)
Transfering From Another Pharmacy To Us
In the checkout, please provide us with the name, phone number and fax number of that pharmacy so we can contact them to get the refill transfer to us. We do it best!
Frequently Asked Questions
Is EntirelyPets Pharmacy a licensed pharmacy?
Yes, EP Pharmacy is licensed, and is authorized to ship to all 50 states except Arkansas. Arkansas prescription orders are filled and shipped by Heartland Vet Supply. Heartland Vet Supply is accredited by the National Association of Boards of Pharmacy (NABP®) and is listed in the .Pharmacy Verified Websites Program and can dispense your pet's prescription's with a veterinarian's authorization within the United States.
Does my veterinarian need to be licensed in an authorized state?
Yes, your pet's prescription needs to be issued from within one of our approved states (see which states we are now shipping to).
Do you accepts returns?
Due to general health considerations and FDA regulations, we regret that there can be no returns on prescription products.
How do I order refills?
Place your refill order online. During the checkout process check the "Prescription On File" check-box. After that, there is no need to fill in your Veterinary/Pets info. Proceed to checkout. We will check and verify that you have a refill on file and will process your order.
For a Consultation
Call us 1 (800) 738-7209. (Mon. to Fri. 9 AM to 5 PM Pacific)